"It's the small things done often,

that make the difference"

'The WOW Factor -Customer ExperienceTraining' is a package of eight inspirational and motivational training videos, as detailed below.


The videos take you through the subject in a logical manner and present best practice ideas, with visual aids, motivational images, inspirational quotes and real life examples.

 

The videos can be watched by individuals seeking to improve the experience they can offer their customers… or as a training tool to show staff, individually or in groups, how providing an improved customer experience can benefit all.

 

So, if you serve the public…  or employ or manage people who do, then this programme is for you.

 

Available now!

Module 1 - 

The Foundations of Great Customer Experience

Module one takes you through the foundations of great customer experience and provides you with a solid foundation, for the subsequent modules to build on. 

 

The video is full of best practice information and is so simple in it's content, yet so powerful in practice.

 

"If you can apply 'The Foudations of Great Customer Experience' to every customer, every time by every member of your team... you will truly exceed all expectations and the rewards will be many." - 

Ronnie Blair

Module 2 - 

The Environment

In Module two you'll learn how important the environment is. You'll also learn how to create the best environment for a superior customer experience. 

 

The environment conveys messages about the organisation’s values and standards, while influencing

the mood and perceptions

of team members, guests or customers. 

 

Implementing even small changes to the environment, can impact positively on your customers in such a big way.

Module 3 -

Communication

Learn best practice in communication, as well as the elements of poor communication which chase customers away.

 

Also, learn our Founder's favourite customer experience phrase and...

 

Learn...

 

  • Which is the right medium to use and when? 

  • How to provide consistency in communication.

  • How to use replace negative words and phrases with positive words and phrases.

Module 4 -

Creating the Difference

The secret to creating a successful customer experience, is to 'Create the Difference'.

 

In this module you will learn how our founder did this to great effect and learn how you can too.

 

He took over, multi-million pound businesses which were languishing at the bottom of their Customer Satisfaction Leagues and took them all the way to the top... while  also substantially increasing the company net profit at the same time.

 

This is his story of success.

Module 5 - 

Exceeeding Expectations

Module 6 - 

How Disney Does It

“Meeting expectations is good, exceeding expectations is better”

Ron Kaufman - Motivational Speaker.

 

However, in today’s world of customer experience, our expectations are very rarely met, never mind exceeded.

 

So, learn how to create a culture where team members will take every oportunity to exceed customer expectations.

 

If you apply what you learn in this module... you will be light years ahead of your competitors... and you will see instant results.

How does the largest single site employer in the world, also provide the best customer experience in the world?

 

And how can they also have the lowest employee turnover rate, of any major business in the hospitality industry?

 

Well... Disney look for opportunities to transform the ordinary into something quite extraordinary.

 

Learn how Disney does it and how you can successfully apply this to yourself, your staff or your business.

Module 7 - 

The Three Musketeers

Module 8 - 

Summary

 You are only as good as the rest of your team. 

 

So learn...

 

  • How to employ the right people.

  • Why personality should always come before skills and...

  • Why attitude should always come before aptitude. 

  • Learn about customer and staff loyalty.

  • How to praise team members. 

  • Learn how to create a culture of empowerment and turn 'losses' into 'wins'.

80% of companies believe they are delivering excellent service…

 

And yet, only 8% of their customers believe that they are receiving excellent service.

 

Now here's the fun part...

81% of customers are willing to pay more for a better experience.

 

So take action now...

because if you don't, your competitors will and you will be left behind.

 

This Module will help you take the first step to a better future for all.

© 2019 The WOW Factor - Customer Experience Training