“Customers may forget what you said to them… but they won’t forget how you made them feel”
Founder and Owner
The Company
Company Mission Statement
Our Founder is Ronnie Blair. He is married with 3 grown up 'kids', lives in Scotland and spends some of the year in Florida.
He has studied Customer Experience for nearly 40 years, in the UK and in the USA, including Disney World Florida and Disneyland Paris.
Ronnie has taken over, multi-million pound businesses which were languishing at the bottom of the Customer Satisfaction Leagues and taken them all the way to the top... while also substantially increasing the company net profit at the same time.
He now plans to share his story of how he achieved this, plus 40 years of knowledge and experience, through his training videos.
The company was founded to share almost 40 years of knowledge and experience in customer experience with you. To help you create a customer experience you can be proud of and that you, your staff and your customers can benefit from.
We aim to provide the foundations, to allow you to create a successful customer experience culture, while also increasing the company net profit and boosting your earnings too.
We are different from other training companies and make our programmes simple to understand and to implement.
The majority of information and knowledge we share is from first-hand personal experience.
The training videos are presented by our founder himself in an inspirational, motivational and memorable way and are full of useful tips and information.
Ideal for Servers or Waiting Staff who simply want to provide a better customer experience and maximise their earnings, to the business owner, Manager, Director or Chief Executive who wants to create a better experience for both their staff and customers, while enhancing the company bottom line at the same time.
“We are passionate about the 'Customer Experience' and aim to share our knowledge and experience of best practice, to inspire, motivate and guide others to provide a superior experience for their staff, guests, prospects or customers.
We also aim to provide an efficient, pleasant and where possible fun experience for our staff, guests, prospects and customers too.”
Ronnie Blair
Director of Change
'The WOW Factor -
Customer Experience Training'
© 2019 The WOW Factor - Customer Experience Training